You may submit an order using the shopping cart and secure order form
provided, by calling us, e-mail or regular mail. Orders for items are processed on a first serve basis.
We suggest that the order form be used, as it is the fastest. If you use another means of sending
us your order, someone else may get your item before we receive your order!
We accept most major credit cards, certified check or money order, and your order will be shipped
within 48 hours of receiving a credit card approval. If you send a personal check, we must wait until
the check clears before the order is shipped. Orders that require labor (such as setting stones) can
take 10 to 15 working days before shipment.
You may contact us by:
- Toll Free Telephone: (888)-825-7589 (10am - 8pm Mountain Time) Mon-Sat
- Telephone: (720)-870-5523 (10am - 8pm Mountain Time) Mon-Sat
- Online: Comments and Feedback Form
PO Box 879
Parker, CO 80134-0879 (USA)
- e-mail: andre <at-sign> gemhut < dot > com
Any and all information you provide to us is kept confidential and used only for the purpose of processing your order.
We do not provide or sell any customer information to any outside person, business or agency.
All orders sent are insured and will require a signature on delivery. Orders
may be shipped by US mail, Express Mail Service
or Federal Express. Some countries may charge
additional tarifs, duties, customs charges or taxes. These will be the responsibility
of the recipient for payment and will be billed as such.
Shipping and Handling Charges:
- United States, $9.00 (US Priority Mail - for orders under $50 only)
- United States, $FREE (US Insured Priority Mail - for orders $50 and over, and less than $600 only)
- United States, $FREE (US Registered Mail - required for U.S. Shipments over $600)
- United States, $40.00 (Express Mail Service)
- United States, $65.00 (Federal Express)
- International, $35.00 (International Priority Mail)
- International, $80.00 (International Express Mail)
- International, $100.00 (Federal Express)
If you don't find what you are looking for on our on-line pages, you may make a
special request by filling in the bottom of the comments and feedback page.
Please include your name, telephone number and e-mail address so we may contact
you. Many of our customers make special requests and we try to fill their orders by
using wholesale suppliers from around the world.
We don't have a printed catalog. Our inventory changes constantly,
which would make any printed catalog out of date and obsolete. We try to keep the
on-line pages as accurate and up to date as possible. They are your best
source of current information. We can also have gems custom cut to your specifications,
the possibilities are endless.
If you like to be on our mailing list, we will let you know by e-mail of new items, and events occurring on our site. All information provided
is kept confidential, and we don't sell or give away e-mail addresses. If so, use our comments and feedback form
and ask to be put on the mailing list.
We want you to be completely satisfied with your order, however you may return loose (unmounted) gemstones for
refund within 15 days of receipt. All items must be boxed, envelopes of any type are unacceptable. You must obtain an RMA (Return Merchandise Number) by calling us, and clearly mark it on the box.
We will refuse any shipment without an RMA number. Items returned must be in original condition. Ship
returned items prepaid and insured to the address on the packing slip. Please return
the packing slip, along with a note stating the reason for the return. Shipping charges
are non-refundable and we cannot accept COD packages, sorry.
Mounted gemstones, all gold, silver and platinum products, including bullion coins and jewelry settings are non-returnable and sales of such are final.
Items that are returned to us by a shipper as "unclaimed" will be held for thirty (30) days. During that
period we will attempt to contact you, and will resend the items for additional shipping charges. If you
fail to respond to our contact(s) within the 30 day period, the items will be returned to our inventory to
be resold without refund.
Copyright © 1995-2015 Gem Hut™. All rights reserved.